A customer in the automotive industry had an excessive number of customer corrective actions at the customer assembly plant. There were 11 issues on one line and almost 80 corrective actions on another line. They did not have efficient processing or proper controls caused by the failure to follow the basic quality systems.
Anthony, the MetaExpert, worked with the customer for almost three years to eliminate the systematic issues and establish a working quality system. Anthony began by considering the risks and the failures modes, and then continued on to:
After launching the procedure in both lines experiencing customer issues, the automotive company saw outstanding results almost immediately after the procedure was affected.
Client Skills Required: OpEx understanding and deployment, Root cause analysis, SOP (Standard Operation Procedure), Human Relations, facilitation skills, value stream mapping.
Contracts length: initially 3 months but ended up 3 years
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