Guest Blog by MetaExpert Giuseppe Lovecchio: Key Elements of Communication for Achieving Operational Excellence

October 23, 2017

Business communications problems are at the heart of Operational Excellence performance. Statistics say that about 90% of time spent by managers is devoted to communication, so it is paramount to be prepared on this topic.

Of this communication, we know that about 70% is non-verbal, in terms of motion, posture, eye contact, and so on. Emotional intelligence can help to overcome the types of non-performing attitude that can result from bad communication. Additionally, in a multicultural environment, it is key to understand cultural barriers and how to overcome them through robust communication approaches.

Another key point in business communication is the use of "verbal" or "text" communication. Especially in a supplier/customer relationship, it is important to understand what communication channel the supplier or the customer prefers. In this way, the communication is facilitated because there is a capacity for adaptation.

Communication is not an easy task, especially in this interconnected business world. MetaExperts can help you improve this capability.

About Giuseppe Lovecchio:

Giuseppe is a certified CFPIM, CSCP, CLTD  by APICS and as a MetaExpert Certified Supply Chain Transformation Architect (CSCTA). He speaks fluent Italian, English, and French. He has extensive 30-year hands-on experience in many industries, first in Italy starting as a senior buyer for Azienda Energetica  (Aem) in Milan and assistant Purchasing Manager for Asea Brown Boveri. Then Giuseppe went to work with Allied Signal and Bosch as Purchasing  Manager and SAP project manager for six French plants. In 1998 he joined Alstom Transport where he was the supply chain director for railways plant in France, Belgium, Spain, UK, USA and Brazil, and then Deputy Managing Director. He participated in the “Class A” certification in MRP II and Lean in some plants. Since 2005 he is consultant and educator, performs an intensive activity for the successful application of supply chain and operations solutions with S&OP, LEAN, warehouse design and inventory optimization practical cases. He is an author of various publications in the field. He is an APICS Master CPIM & CSCP Instructor, PMP certified by PMI and  CMC certified by ICMCI.

Additional Reading

Guest Blog by MetaExpert E. Michael Gray: Business Communication Problems and How to Solve Them

Leveraging Lean Six Sigma – RESULTS in Business Process Reengineering, Ron Crabtree

Patricia Linn

Patricia Rae Linn is a Senior Business Development and Marketing Strategist with over 27 years in growth strategy development and implementation. As an agency owner and consultant, Pat has fulfilled Federal, State, County and Municipal government contracts, and hundreds of diversified industry client contracts in the private and not-for-profit sectors. She is known for her vision, innovation, ability to influence perception, and ease of managing complex projects fluidly.

Recent Posts

November 18, 2021
5 Reasons Why Your Organization Should Embrace Digital Transformation

Digital transformation at the enterprise level is the dance between the art of the practical and the possible. It's best approached with a hands-on strategy in helping organizations come up with what they can do at present to attain their goals.  Digital transformation is a whole set of different tools, applications, and technologies that businesses […]

Read More
November 17, 2021
5 Reasons Why Organizations Find It Hard to Go Digital

Until 2021, only 15 percent of organizations had prioritized digital transformation, according to Forrester. These are low numbers, given that most companies and businesses were forced to shift online due to the pandemic. The remaining 85 percent of organizations are working extra hard to keep up with the numerous digital transitions, with little effect. Is […]

Read More
November 16, 2021
Operational Excellence: 3 Proven Ideas that Will Transform Your Operations

Your manufacturing business continually strives to maintain profitability, stay ahead of the competition, and keep pace with technological changes. In addition, achieving and maintaining operational excellence is a significant goal of your company's success. Undoubtedly, this has proven to be a challenge amid a global pandemic as supply chain delays, increased costs, and staffing shortages […]

Read More

Industry Experience

Consumer Goods
Financial Services
Health care
Information Services
Insurance & Retirement
Complex Manufacturing
Pulp and paper
MetaExperts™ a Division of MetaOps
MetaOps Logo Reversed Super Light


10343 W RS Avenue, Mattawan, MI 49071, United States

©2021 All rights reserved, MetaOps, Inc.

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram