Cutting Errors by 95% with Preemptive Solutions in the Tech Industry

• Conducted both quantitative and qualitative data collection to establish a current-state baseline for hardware errors and failures.
• Collaborated across multiple departments to uncover hidden issues and bottlenecks contributing to hardware breakdowns.
• Used strategic techniques to encourage stakeholders to share critical data, overcoming initial reluctance.
• Implemented a preemptive product solution based on data insights to address the most common hardware failure points.
• Standardized processes to streamline error detection and resolution.
• Built trust and buy-in from all key stakeholders, ensuring alignment on the problem statement and goals from the outset.

By leveraging data analysis and fostering collaboration, Catherine successfully addressed systemic hardware failures, delivering a 95% reduction in errors. Her work highlights the importance of engaging stakeholders early and clearly defining the problem to drive impactful results.

MetaExpert skills needed:

• Data Collection and Analysis
• Process Improvement
• Stakeholder Engagement
• Change Management
• Problem Solving
• Collaboration

Contract Length: Four to six months as part of a ten-year employment at the tech company.