A Halloween apparel company needed help in implementing cost improvements within their supply chain operations. The company manufactures and ships over 90% of their Halloween costumes in Big Box retail stores. They needed to improve cost and time within their operations from factory to customer delivery. The area that needed the most help was ensuring compliance with OTIF (On Time In Full) orders.
MetaExpert Charlie was brought in to access the situation. He collaborated with the buying department, logistics, IT, 3PL, and warehouse operations to review the current operations. Charlie conducted working visits to the 3PL and warehouse operations to experience the process first hand and interact with floor employees and managers. MetaExpert Charlie created a detailed supply chain management workflow diagram to illustrate the current operations.
The work-flow displayed the areas where current improvements could be implemented, and how each improvement would affect the overall customer service and supply chain process.
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