MetaExpert Joe Uses Teamwork to Solve Order Fulfillment Problems

Situation

MetaExperts Joe was brought on board to help a large lead-acid battery manufacturer suffering from conflicting planning, organizational consensus, and performance gaps. He determined that the main issues stemmed from:

  • Differing objectives and forecasts between Sales, Finance and Supply Chain
  • Performance gaps were not readily identified and addressed
  • Risks were not consistently identified and resolved
  • Unexpected gaps in the planning

Actions

To address these problems, Joe introduced a robust Sales and Operations Planning process. This process creates a collaborative effort between all business units with a monthly cadence of meetings and events. On a regular basis, balanced supply and demand plans are determined, inventory is optimized, and risk, opportunities, and gaps are determined with actionable counter-measures.

Results

Through the process of consensus building, meeting facilitation, and supply planning, MetaExpert Joe was able to implement a collaborative planning process. The company achieved the following results:

  1. Inventory turns improved by 18%.
  2. Order fulfillment rates above 95% to key after-market customers - 100% to original equipment manufacturers.
  3. Capital projects proposed and approved to resolve capacity bottlenecks.

Manufacturing Insights Magazine named MetaExperts one of 2020’s Top 10 Lean Manufacturing Solutions Provider

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