“Just a simple little tweak that yielded tremendous results.”
An automotive company was experiencing a compound effect of non-conformance on their product lines, contributing to a great number of customer complaints. Specifically, some lines had two or more returns per week, for several consecutive months, leading to spiraling costs and the pricey involvement of third-party quality investigators.
Anthony enacted his Process Failure Modes Effects Analysis (PFMEA) blitz program where the quality control plans were re-developed with the involvement of all levels within the company, including engineering, production, maintenance, supervisors, and quality managers. He observed that the fundamental issues experienced across the plant were caused by an inadequate PFMEA being used company-wide. Starting with a small-sized line, Anthony restructured the control protocol to eliminate 14 failure modes. The second line that was restructured showed 45 failure modes. By individualizing each PFMEA, the number of customer issues significantly dropped.
Anthony’s PFMEA blitz program led to a significant decrease in customer complaints and returns, in which 98% of customers were satisfied followed his change in control protocol.
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