Our customer was a large manufacturer of iron water works and plumbing products. However, their manufacturing processes were in disarray. They were running below efficiency and, worse than that, broken communication systems were causing an on-time delivery rate of only 70 percent, with some customers having to wait six months or more. The company came to MetaExpert, George, when they were hemorrhaging customers and not sure what to do. They knew they needed to fix things, but didn’t know where to start.
The company was at 80 percent of its required KPI of 10 units per hour and achieved 134 percent with no additional costs other than the payment to George.
Client Required Skills
Required skills included: Strong communication skills, the ability to build a rapport, knowledge of lean manufacturing processes, knowledge of ERP and MRP systems and related IT technology, understanding of logistics and limitations, creating process routes and standard operating procedures, basic knowledge of metallurgy. Although George went into this without foundry background, he received a lot of help from the client in developing an understanding of the processes.
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