A Simple Solution That Generated More Than 10 Million in Revenue

Situation

A large, well-known Insurance company was having trouble with their network operation; they were experiencing a slew of IT issues, including network outages and slow performance. They suspected this might be due to the spike in traffic. However, they had no idea what was causing that spike or how to fix it.

The company called us to assess and review all network traffic into their VPN & Firewall appliances. Our MetaExpert, Donald, quickly determined the source of their IT issues was due to an outdated infrastructure with poor security measures in place.

The outdated infrastructure included outdated firewall software and internet browsers on the network and improper handling of IP addresses for devices accessing the network. The firewall had become overrun with requests which created a bottleneck of traffic. The majority of these IPs were from Asia and Europe. This caused problems in IT investment and a declined growth of the business.

Actions

After the analysis, MetaExpert Donald worked with organization to update their firewall software and limit access to the network via specific devices. They eliminated outdated internet browsers from use on the network. Donald also created an acceptable use policy and procedure on what devices and internet browsers were adequate for network security. Finally, they made NAT policies on corporate firewalls to block IP traffic from several nations in Asia and Europe.

Results

Significant improvement in IT services;

  • The update in network security helped prevent hefty fines and penalties against the organization.
  • There is an increase in IT Security, IT Infrastructure, and Application Testing/Development investment.

Return on Investment

Growth of up to tens of millions in 13 years.

The Impact on the Overall Business:

  • Enabled the organization to grow organically, or through mergers and acquisitions.
  • Provided significant improvements for operational productivity, quality management, and customer satisfaction.

Project Details

MetaExpert skills needed: Leadership, communication, & technical (IT) skills.

Contract Length: Originally two months but was extended to 7 months.

Manufacturing Insights Magazine named MetaExperts one of 2020’s Top 10 Lean Manufacturing Solutions Provider

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