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Logistics involved the combination of multiple attachments and heavy equipment together with no coordination. This will help in understanding the supply chain and the effects of interactions with manufacturing and scheduling. The overall focus is on logistics improvement and large parts from Mexico to Illinois. Currently, the communication of logistics is not effective for the organization, which has significantly contributed to poor customer satisfaction and higher costs. Overall, the coordination for the company is not effective and needs to be improved in order to improve the bottom line of the customer and increase satisfaction.
The organization was guided to meet its challenge: to optimize its total supply chain to or from customers back through the supply chain. The initial delivery performance was poor at 7%. Prior to the project, the organization was over-ordering unneeded and wrong tractor attachments. This led to surplus inventory, poor customer satisfaction, and increased costs that were not necessary due to longer lead times due to lack of communication. Thus, there was lack of effective coordination throughout the organization to achieve better lead times for the customers. One of the biggest influencers to improve this was the provision of education to all individuals across multiple divisions to increase coordination, reduce delivery time, and improve customer satisfaction.
The results of the intervention are shown below and emphasize what was done and what the outcome was.
Performance measurements: Lead time, response time, customer satisfaction
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