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MetaExpert Kellen Crushes Cross-Functional Disconnect and Order-to-Delivery (OTD) Improvement


MetaExpert Kellen was brought on board to lead a study that focused on lean policy deployment and order-to-delivery (OTD) improvement. According to MetaExpert Kellen, current state analysis determined that there was:

  • no visual management
  • no leader standard work
  • no cross-functional communication or collaboration
  • no daily metrics tracked or reviewed
  • no daily structured problem solving
  • no cross-functional training or knowledge understanding across departments or production floor processing capabilities

In addition, product sales had increased by 35% with no capacity planning or production availability preparation.


MetaExpert Kellen leveraged his expertise in process improvement strategies to get the company back on track. He was able to:

  • achieve lean policy deployment implementation
  • complete and develop cross-functional training
  • develop and utilize plant capacity model to align the sales team with operations available capacity and capabilities
  • develop and improve router instructions for the scheduler to properly utilize plant equipment capabilities and capacity


MetaExpert Kellen’s know-how and hard work have set the company up to see OTD improvements of 100% with an increase from 45% to 90% in just 4 months.

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