A publicly-traded online retailer of health and beauty products needed to increase the productivity of their 400-plus distribution center employees while improving customer service and quality. MetaOps’ MetaExpert™ delivered a team-based training and mentoring solution focused on reducing error rates and costs per order, and improving process efficiency so the distributor center could markedly improve profitability.
The company credits the MetaExpert™ with helping her team to overcome their productivity challenges while also improving the quality of customer service. This was achieved by the MetaExperts™, who:
The distribution center team’s transformation through MetaExpert-led OpEx ‘quick-hit’ innovations resulted in reduced errors, a decrease of processing cost per order, and a dramatic increase in productivity and quality of service. The division realized success rates of:
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