A Detroit, Mich. complex manufacturer of steel fabricated wire displays, store fixtures, POP displays, and custom wire frameworks needed to improve the productivity of their overall workforce to enable improved profitability. They were losing money and in a difficult cash flow situation, and there was great pressure from customers to reduce lead times in the face of price pressure from foreign competition. A MetaOps, Inc. MetaExpertTM, armed with the knowledge that transformation is 80% people and 20% tools and techniques, was engaged to lead an Operational Excellence (OpEx) workforce transformation.
The MetaExpertTM was engaged to mentor the leadership team in strategy, and to lead and coach them in implementing a series of improvement efforts. These included helping them reduce labor costs, decrease lead-times in order to make them more competitive, and increase their profitability. The MetaExpertTM first brought together the owners and key members of management and labor to craft a high-level transformation plan. In the process of discovery and planning they learned:
The MetaExpertTM provided a crash course in leadership and teambuilding with education in Operational Excellence (OpEx) concepts and best practices. Their staff embraced OpEx strategies and tactics with the coaching and support of the MetaExpertTM to surpass their OpEx goals. He then guided the company to rapidly:
The company’s president credits the MetaExpert-lead OpEx Transformation with saving the company by:
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