A global provider of call center/help desks, previously based in Detroit, Michigan, engaged MetaOps, Inc. for help in reducing high error and turnover rates in a key customer support group. The company was in danger of losing a key client and 140 jobs. The Leadership Team were demanding the issues be effectively resolved. MetaExperts™ from MetaOps, Inc. lead them to increase their productivity by 13% and see a $500,000 annual savings increase in just 90-days of Lean Six Sigma Operational Excellence transformation.
In order to eliminate errors, increase productivity, and retain quality team members ultimately ensuring increased customer satisfaction, MetaOps, Inc. MetaExperts™ delivered an aggressive Lean Six Sigma business process improvement, leadership development, teambuilding, and training solution that included:
With one phone call, email, or clicking a link schedule a time to speak with the MetaExperts™ sourcing expert. You are just minutes away from getting your improvement initiative started or re-energized.
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