Supply Chain Execution Transformation – Retail Technology Upgrades

Iconic Global Fashion Retailer Increases Volume of Store Upgrade Conversions by 150% in 90 Days and a Deployment Cost Savings of $15 Million

A $15 billion global retailer of casual and hip fashions for adults and children was developing a new merchandizing strategy that included store upgrades and conversion to new point-of-sale (POS) systems. The San Francisco, Calif.-based company needed store conversions to happen at the rate of 50 per night between 9:00pm and 7:00am, but because of various supply chain and leadership challenges, they were only achieving 15 conversions each night.  This was costing big money in lost revenues and customer satisfaction. MetaOps, Inc. provided a MetaExpert™ to help the retailer create supply chain, leadership and deployment team policies and processes that would make it possible for them to achieve and maintain the 50 conversions nightly goal.