In this episode of MetaPod, Ron Crabtree sits down with Len Landale and Scott McIsaac, co-founders of Helios Core, to discuss how AI agents are changing IT services and creating new possibilities for manufacturing and industrial organizations. The conversation explores how companies can preserve tribal knowledge, identify high-volume tasks suited to automation, and use AI to support employees handling complex work. It also addresses the importance of training, process documentation, testing, security, and properly configured business or enterprise AI accounts.
AI Agents Doing Real Work: What Happens to IT Services (and Everyone Else) When Software Starts Acting
In this episode of MetaPod, Ron Crabtree sits down with Len Landale and Scott McIsaac, co-founders of Helios Core, to discuss how AI agents are changing IT services and creating new possibilities for manufacturing and industrial organizations. The conversation explores how companies can preserve tribal knowledge, identify high-volume tasks suited to automation, and use AI to support employees handling complex work. It also addresses the importance of training, process documentation, testing, security, and properly configured business or enterprise AI accounts.
