Training That Creates Mutual Accountability: Guest Blog by MetaExpert Andy Goldstrom

May 5, 2018

[vc_row][vc_column][vc_row_inner][vc_column_inner width="1/4"][us_image image="8014" size="full" align="center"][/vc_column_inner][vc_column_inner width="3/4"][vc_column_text]When I was 30, I was extended an offer to serve as an Account Director at a small, start-up company.  The CEO and Founder created a unique and accountable culture from the day he opened for business.  The offer contained all the requisite language about the responsibilities and rewards, but what was most impactful was the last paragraph before the signature block, which said:

“This employment offer is based on Andy’s commitment to USI’s standard Business Practices and Operating Philosophy, including:

  • Making commitments and keeping them
  • Providing total quality in everything you do
  • Being a team player
  • Holding yourself accountable to the USI team and
  • Holding the USI team accountable to you”

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text]The company had a strong value proposition, but what was just as important was the culture.  Healthy and competitive peer pressure emanated throughout the organization.  When one person succeeded, the entire team succeeded.  When one person failed, the entire team failed.  Everyone went the extra mile to ensure customer satisfaction was exceeded.  Everyone understood the company’s vision and put the company’s interests first.  Everyone delivered.  The result was fast, profitable growth.  In fact, we were selected as part of the Inc. 500, which are the fastest growing privately held companies in the country.  We were sold to Johnson Controls four years later.  I learned the most, accomplished the most and, as a partner, ultimately earned the most during my time at USI.

As a consultant, I bring this mentality to my clients.  I want them to have the same sense of purpose that leads to great outcomes.  One training I find valuable is called Mutual Accountability Partners.  It is a process that enables peers to hold themselves accountable to one another, not just to their boss.  On an ongoing, scheduled basis (typically weekly), two peers will meet to discuss and document items like:

  • What HIGH IMPACT/INCOME tasks have I accomplished this week?
  • What HIGH IMPACT/INCOME tasks do I intend to accomplish next week?
  • What is ONE specific HIGH IMPACT or HIGH-INCOME task my accountability partner can help me with?
  • What top 3 things have happened this week that I feel really good about?
  • What did I set out to achieve this week but didn’t? How can I correct this?
  • What specific challenges do I need help with? (And who can help me?)
  • What new insights or realizations have I had this week?

When I implement this process with my clients, including several other elements, the level of performance increases almost immediately based on heightened transparency and accountability.[/vc_column_text][/vc_column][/vc_row]


Patricia Linn

Patricia Rae Linn is a Senior Business Development and Marketing Strategist with over 27 years in growth strategy development and implementation. As an agency owner and consultant, Pat has fulfilled Federal, State, County and Municipal government contracts, and hundreds of diversified industry client contracts in the private and not-for-profit sectors. She is known for her vision, innovation, ability to influence perception, and ease of managing complex projects fluidly.

Recent Posts

November 18, 2021
5 Reasons Why Your Organization Should Embrace Digital Transformation

Digital transformation at the enterprise level is the dance between the art of the practical and the possible. It's best approached with a hands-on strategy in helping organizations come up with what they can do at present to attain their goals.  Digital transformation is a whole set of different tools, applications, and technologies that businesses […]

Read More
November 17, 2021
5 Reasons Why Organizations Find It Hard to Go Digital

Until 2021, only 15 percent of organizations had prioritized digital transformation, according to Forrester. These are low numbers, given that most companies and businesses were forced to shift online due to the pandemic. The remaining 85 percent of organizations are working extra hard to keep up with the numerous digital transitions, with little effect. Is […]

Read More
November 16, 2021
Operational Excellence: 3 Proven Ideas that Will Transform Your Operations

Your manufacturing business continually strives to maintain profitability, stay ahead of the competition, and keep pace with technological changes. In addition, achieving and maintaining operational excellence is a significant goal of your company's success. Undoubtedly, this has proven to be a challenge amid a global pandemic as supply chain delays, increased costs, and staffing shortages […]

Read More

Industry Experience

Consumer Goods
Financial Services
Health care
Information Services
Insurance & Retirement
Complex Manufacturing
Pulp and paper
MetaExperts™ a Division of MetaOps
MetaOps Logo Reversed Super Light


10343 W RS Avenue, Mattawan, MI 49071, United States

©2021 All rights reserved, MetaOps, Inc.

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram