The Prosecution Never Rests—MetaExpert Discovers and Acts On Kaizen Improvements
May 18, 2021
A government entity handling legal administrative affairs was experiencing a high amount of process latency admitting cases, their respective plaintiff and defendant team intake, and was internally experiencing a lack of interdepartmental communication leading to several departments working on particular stakeholder objectives at the same time resulting in respective process waste. Our MetaExpert worked with other companies jointly to produce results.
The MetaExpert tasked themselves with identifying process exemptions using a prior agency's shelved deliverable as the baseline for new SOPs and finding potential new exemptions.
During the full-time 18 month contract the MetaExpert found the following:
A lack of synchronized efforts between the IT, legal, and administration teams
The IT department used too many approaches for respective projects leading to process waste
Overlap between departments causing confusion between stakeholders regarding documents serviced, summonses requested, and overall scheduling and governance
After finding several exceptions in collaboration with other companies the MetaExpert and the joint team developed a 5-year roadmap. The MetaExpert then deployed and proposed the following, respectively:
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