Business Processes

Process mapping forms the basis of how business gets done on a daily basis as well as how the consumer-facing experience reflects those processes. Indeed, for a process to be a positive experience, it should be well-defined from beginning to end; and it all starts with mapping, refining, and codification.  Define the Sequence. For a task to be done efficiently and consistently, each step needs to be defined in a sequence of events that results in a defined goal. Mapping is the organization of how to arrive at a specific goal. Be it just starting your day on the “right foot,” or getting to the moon, it takes a schema of events that creates a chain of planned actions that reach a goal. There can be any number of schemas to reach the same goal. Mapping is the act of choosing the best path to a goal. The Critical Path.…
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Organizational Behavior
I recently saw a TED talk where a well-known organizational behavior expert pushed my button. As a management consultant, his presentation made a lot of sense…not only for business but also for our complex, modern times. Yves Morieux rightly pointed out (in my opinion) that we are all drowning in complexity. His main contention is that we spend way too much time doing, undoing, redoing in isolation. Even with the marvelous new technologies, we seem to be less productive and much more unhappy with our jobs. Basically, our organizational behavior is broken. Morieux felt the reason why so many workers are becoming disengaged is their frustration with burdens of complexity and the lack of job satisfaction due mainly to the need for a new way of structuring how we do business.   Traditional management theory expounds that companies need structures that clearly define the departmentalization of processes with specific job…
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