Retail Services

Retail Services Company Specializing in Technology and Social Media Solutions for Brands, Retailers and Consumers Achieves 75% Reduction in Consumer Support Issue Incidents

A San Francisco, Calif.-based company that combines retail sales IT systems with brand promotion and user experience through online and brick and mortar digital solutions to enhance sales, brand efficacy and consumer loyalty, needed to reduce store data management issues adversely affecting customer service. With a global clientele of premiere brands, the company needed to ensure that their clients’ customers did not have dissatisfying shopping experiences because of IT issue incidents. Through a series of Lean Six Sigma practices including Operational Excellence (OpEx), Business Process Re-engineering and Improvement (BPRI), and development of High Performance Teams, MetaOps, Inc. MetaExperts™ helped the company realize a 75% reduction in issue incidents, a 10% reduction in overall customer technical support costs, and ever-increasing customer-satisfaction feedback.