Call Center

Call Center Productivity Increased 13.8%, generating $500,000 in Annual Savings, in 90 Days

A global provider of call center/help desks, previously based in Detroit, Michigan, engaged MetaOps, Inc. for help in reducing high error and turnover rates in a key customer support group. The company was in danger of losing a key client and 140 jobs. The Leadership Team were demanding the issues be effectively resolved. MetaExperts™ from MetaOps, Inc. lead them to increase their productivity by 13% and see a $500,000 annual savings increase in just 90-days of Lean Six Sigma Operational Excellence transformation.