Learn How MetaExpert Richard Used Accelerated Testing to Eliminate Customer Complaints and Product Failure

January 26, 2021

Situation

A carpet manufacturer was receiving complaints from clients regarding changes in color. The manufacturer makes vinyl carpet for pontoon boats. They needed help finding out why the color change was taking place, and how to solve the problem.

Accelerated Testing

Actions:

MetaExpert Richard was called to help test and analyze the uv stability of the fabrics. He created boxes to test the uv light, halogen light, and heat effects on the fabric. Richard discovered that the fabric was given a backing when it was installed on the boats, which was contributing to the color failure.

MetaExpert Richard created accelerated testing of the fabric with the backing on it. He found that the backing contributed significantly to the degradation of the fabric itself, and that it only happened with some colors.

Results:

A new additive was developed, researched, and founded to be put in both the fabric and the backing. This reduced the claims of color failure by 80%. 10 new fabric colors were introduced, and with accelerated testing, they were able to establish that these products were not going to have this type of color failure. They also removed the problem color from sale that was responsible for over 50% of the complaints.

ROI:

The fabric company was able to reduce all claims for color failure. They were also able to test competitor fabrics and determine that their own product is better than the competition.

 

Recent Posts

May 27, 2021
The Informal Feedback Formula

Feedback should be a part of every effective business communication. A chief complaint among workers across industries is that feedback is not given at the right time and in the right way to be meaningful and useful.  The annual or semi-annual performance review is inadequate to satisfy self-development and increased productivity. Delivered by the right […]

Read More
May 25, 2021
Same Circus, Different Clowns

Once upon a time, I attended a training session that my company had arranged for all managers at its various sites.  The company made a smart decision to hire a third-party trainer, who traveled to each site in order to ensure consistency of the training and messaging.  While introducing herself at my session, our trainer […]

Read More
May 19, 2021
Choosing the Best—Newly Onboarded MetaExpert™'s Experience With Aerospace Manufacturer

Situation MetaOps™ always prides itself on bringing in the best talent assisting our broad portfolio of satisfied clients across several industries developing and implementing operational excellence procedures. A newly onboarded MetaExpert™ will continue to bring further success based on their experience assisting an internationally recognized aerospace solutions provider experiencing delays, product flaws, and several inefficiencies. […]

Read More

Industry Experience

Aerospace
Chemical
Computer/Software
Construction
Consumer Goods
Defense
Energy
Entertainment
Financial Services
Food
Health care
Information Services
Insurance & Retirement
Manufacturing
Automotive
Complex Manufacturing
Media
Pharmaceutical
Pulp and paper
Retail
Steel
Telecommunications
MetaExperts™ a Division of MetaOps
MetaOps Logo Reversed Super Light

Contacts

10343 W RS Avenue, Mattawan, MI 49071, United States
734-425-1455
experts@metaexperts.com

©2021 All rights reserved, MetaOps, Inc.

Sitemap
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram