Executive Excellence Series (1 of 50): When You Fail to Communicate the Rationale Behind Decisions

October 21, 2017

Every decision you make results in change. Change generates uncertainty and anxiety for your team members. A decision that demands change without the courtesy of detailing the rationale behind it exacerbates that anxiety into controversy and mistrust: the perfect formula for resistance, every time.

There are seven steps to making a decision effectively according to the standard cognitive thinking teachings of most universities:

  1. Identify and understand the constitution of the decision.
  2. Gather the information you need to support (or disclaim) the rationale for the decision.
  3. Recognize and assess alternative decisions that develop.
  4. Weigh the information and alternatives to prioritize decision possibilities.
  5. Use this to choose the best alternative.
  6. Start to implement the final decision.
  7. Actively monitor and review the results and consequences of the decision.

Follow this process to both arrive at the best decision in a business re-engineering scenario, and to make you an authority on the rationale for the decision and the benefit(s) of deploying the necessary action(s). With this background knowledge and the confidence, the process has given you, you are well prepared to explain why the decision is important.

With your authority solidly in place, communicate the rationale of your decision to everyone who will be affected by it.  Having done so, assess your audience's comprehension of the rationale. If they clearly understand it, they will buy in to the resulting change, even if they don't fully agree with the reasoning. If they lack substantial comprehension, engage them in discourse until they do. Follow this process and you'll stop the insanity of resistance to change due to a lack of buy-in resulting from rational non-comprehension.

Additional Reading

A Key Building Block for Successfully Implementing Lean/World-Class Value Stream Management: Communications, Ron Crabtree

Barriers to Success in Continuous Improvement – Overcoming Them Requires an Urgency for Change, Ron Crabtree

Recent Posts

May 27, 2021
The Informal Feedback Formula

Feedback should be a part of every effective business communication. A chief complaint among workers across industries is that feedback is not given at the right time and in the right way to be meaningful and useful.  The annual or semi-annual performance review is inadequate to satisfy self-development and increased productivity. Delivered by the right […]

Read More
May 25, 2021
Same Circus, Different Clowns

Once upon a time, I attended a training session that my company had arranged for all managers at its various sites.  The company made a smart decision to hire a third-party trainer, who traveled to each site in order to ensure consistency of the training and messaging.  While introducing herself at my session, our trainer […]

Read More
May 19, 2021
Choosing the Best—Newly Onboarded MetaExpert™'s Experience With Aerospace Manufacturer

Situation MetaOps™ always prides itself on bringing in the best talent assisting our broad portfolio of satisfied clients across several industries developing and implementing operational excellence procedures. A newly onboarded MetaExpert™ will continue to bring further success based on their experience assisting an internationally recognized aerospace solutions provider experiencing delays, product flaws, and several inefficiencies. […]

Read More

Industry Experience

Aerospace
Chemical
Computer/Software
Construction
Consumer Goods
Defense
Energy
Entertainment
Financial Services
Food
Health care
Information Services
Insurance & Retirement
Manufacturing
Automotive
Complex Manufacturing
Media
Pharmaceutical
Pulp and paper
Retail
Steel
Telecommunications
MetaExperts™ a Division of MetaOps
MetaOps Logo Reversed Super Light

Contacts

10343 W RS Avenue, Mattawan, MI 49071, United States
734-425-1455
experts@metaexperts.com

©2021 All rights reserved, MetaOps, Inc.

Sitemap
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram