Our customer was a large manufacturer of iron water works and plumbing products. However, their manufacturing processes were in disarray. They were running below efficiency and, worse than that, broken communication systems were causing an on-time delivery rate of only 70 percent, with some customers having to wait six months or more. The company came to MetaExpert, George, when they were hemorrhaging customers and not sure what to do. They knew they needed to fix things, but didn’t know where to start.