A Des Plaines, IL non-profit health and welfare fund was experiencing declining orders and a shrinking customer base in the face of competition. In this competitive environment, the organization needed to develop an aggressive marketing and sales program in order to reach their goal of providing their services to an additional 10,000 members by the end the fiscal year. The MetaExpertTM joined the organization for an eight-month period to lead teams in transforming their administrative practices with “Lean Office” best practices and launching a comprehensive “Marketing Kaizen” team that created a plan that restructured marketing and sales. This resulted in a 28% increase in customer satisfaction and a 45% increase in requests for quotes that led to exceeding their growth goals.
The MetaExpert™ assisted the executives and managers in restructuring their business practices internally to both reduce waste and leverage advanced sales and marketing methods to increase their customer base. When the transformation was completed, the MetaExpertsTM– led marketing teams:
Client Skills Required: Lean Office training and deployment, SOP (standard operating procedures) improvement, continued process improvement, leadership and training in the practice of High-Performing Teams, Kaizen sales and marketing teams, and plan implementation
Contract Length: 8 months
Support by MetaOps, Inc. MetaExperts: Lean Office and Marketing Kaizen and sales training, mentoring, coaching and implementation, and High-Performing Teams development