A global provider of call center/help desks, previously based in Detroit, Michigan, engaged MetaOps, Inc. for help in reducing high error and turnover rates in a key customer support group. The company was in danger of losing a key client and 140 jobs. The Leadership Team were demanding the issues be effectively resolved. MetaExperts™ from MetaOps, Inc. lead them to increase their productivity by 13% and see a $500,000 annual savings increase in just 90-days of Lean Six Sigma Operational Excellence transformation.
In order to eliminate errors, increase productivity, and retain quality team members ultimately ensuring increased customer satisfaction, MetaOps, Inc. MetaExperts™ delivered an aggressive Lean Six Sigma business process improvement, leadership development, teambuilding, and training solution that included:
Client Skills Required: Lean Six Sigma understanding and deployment, SOP (standard operating procedures) improvement, specialized call queue handling, data, continuous process improvement, leadership and training.
Contract Length: 90 days
Support by MetaOps, Inc.: Lean Six Sigma training and implementation, Kaizen training workshops, facilitation, Value Stream Mapping, Operational Excellence, High-Performing Teams.