Change Management

How MetaExpert Carlos Improved Change Over Time
Situation A manufacturing company needed help in producing four different products in three different customer locations. MetaExpert Carlos was brought on to assist the struggling team in eliminating expeditions to their customers. The company’s overall changeover time needed improvement with on-time delivery services. Actions:  Through an in-depth analysis process, MetaExpert Carlos removed all Muda through motion and time studies. Carlos introduced the method of line balancing and proper sequencing to improve the overall system. A robust SMED procedure was created in which standard procedures were followed, communicated, and prepared. He helped rewrite the SOP, and all affected employees were professionally trained. Results:  Full compliance with our customers JIT shipment requirements Improved confidence in the customer Eliminated the need to expedite to customer Scheduled production based on customer demands Increased workforce engagement and morale Eliminated overtime and weekend work ROI: By improving the overall changeover time, MetaExpert Carlos was able to…
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Situation A billion-dollar healthcare transportation company was seeking to improve its bottom line. They were looking for a MetaExpert to help them implement cost savings initiatives and also spearhead the centralization of real estate procurement. The MetaExpert charged with the task would be faced with working in a dynamic environment as a private equity firm supervised the initiative while management and strategic focus continued to change.  In order to be successful, the company knew they would need the help of an expert. One of our MetaExperts, Andy, answered the call. With his background in Real Estate, Procurement, Change Management, Human Resources, Standard Work Documentation, and WorkFlow Layout, Andy proved to be an invaluable asset to the healthcare transportation company.  Actions MetaExpert Andy guided the healthcare transportation organization to meet the challenge and make its real estate a corporate asset rather than a liability.  Andy led a collaborative team that included…
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New Year New Business Changes
Things are definitely different and big changes are in the air. But do not despair We are about to close the book on 2019 and open up on 2020. Somehow, the symmetry of the number gives it a special feel. Indeed, all of us are quite aware that these are “special” times and just about anything seems possible; both good and bad. But life goes on and our species continues to be challenged by our own complexities. The following is a list of what a recent survey elicited from a random group of business leaders on what was felt to be the main concerns in order of priority.   Political changes   2020 promises to be an exciting year in global politics, from the impact of Brexit to the United States presidential potential impeachment and election in November. An uncertain political climate can often impact business, as it can lead…
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Transformation is change, and change is hard. People resist change. Even if today’s situation is terrible, change is still uncomfortable and scary – a case of the devil you know vs. the devil you don’t. People must become committed to the desired transformation, and this requires communication AND training. Communication lets people understand the vision, the desired outcome of the transformation. Training gives them the skills they will need in order to successfully contribute and therefore become committed. This kickoff training gives people the skills they need to become effective problem solvers, tools based on the “observation, then deduction” method of Sherlock Holmes. Holmes would look for clues at a crime scene, things that were out of place or different. Workers are trained to observe their own operations, to look at conditions when it performs brilliantly and when it performs terribly. They learn tools that search for the Consistent Differences…
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Businessman holding his hand on his lips
Every decision you make results in change. Change generates uncertainty and anxiety for your team members. A decision that demands change without the courtesy of detailing the rationale behind it exacerbates that anxiety into controversy and mistrust: the perfect formula for resistance, every time. There are seven steps to making a decision effectively according to the standard cognitive thinking teachings of most universities: Identify and understand the constitution of the decision. Gather the information you need to support (or disclaim) the rationale for the decision. Recognize and assess alternative decisions that develop. Weigh the information and alternatives to prioritize decision possibilities. Use this to choose the best alternative. Start to implement the final decision. Actively monitor and review the results and consequences of the decision. Follow this process to both arrive at the best decision in a business re-engineering scenario, and to make you an authority on the rationale for…
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Change Management Experts: Our Children!
Okay, so a few weeks ago I got all excited about the World Economic Forum’s report on the top 10 skills in 2020 vs. those in 2015. I wrote a cerebral and lofty blog about the future of our value to business being who we are, not what we know. That blog crashed and burned. I decided to lighten up and write a just-for-fun piece about the differences in communication styles between Boomers and Millennials and beyond. It was designed to be a game in which commenters created a sentence that would communicate equally to all generations. No one did. Undaunted, I am now looking at this screenshot and am absolutely wowed about resistance to change being futile. Especially when the catalysts for change are our kids! Who Ya Gonna Call? I used to call people I wanted to do business with intending to set up a meeting. I believed…
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