Change Management

New Year New Business Changes
Things are definitely different and big changes are in the air. But do not despair We are about to close the book on 2019 and open up on 2020. Somehow, the symmetry of the number gives it a special feel. Indeed, all of us are quite aware that these are “special” times and just about anything seems possible; both good and bad. But life goes on and our species continues to be challenged by our own complexities. The following is a list of what a recent survey elicited from a random group of business leaders on what was felt to be the main concerns in order of priority.   Political changes   2020 promises to be an exciting year in global politics, from the impact of Brexit to the United States presidential potential impeachment and election in November. An uncertain political climate can often impact business, as it can lead…
Read More
Transformation is change, and change is hard. People resist change. Even if today’s situation is terrible, change is still uncomfortable and scary – a case of the devil you know vs. the devil you don’t. People must become committed to the desired transformation, and this requires communication AND training. Communication lets people understand the vision, the desired outcome of the transformation. Training gives them the skills they will need in order to successfully contribute and therefore become committed. This kickoff training gives people the skills they need to become effective problem solvers, tools based on the “observation, then deduction” method of Sherlock Holmes. Holmes would look for clues at a crime scene, things that were out of place or different. Workers are trained to observe their own operations, to look at conditions when it performs brilliantly and when it performs terribly. They learn tools that search for the Consistent Differences…
Read More
Businessman holding his hand on his lips
Every decision you make results in change. Change generates uncertainty and anxiety for your team members. A decision that demands change without the courtesy of detailing the rationale behind it exacerbates that anxiety into controversy and mistrust: the perfect formula for resistance, every time. There are seven steps to making a decision effectively according to the standard cognitive thinking teachings of most universities: Identify and understand the constitution of the decision. Gather the information you need to support (or disclaim) the rationale for the decision. Recognize and assess alternative decisions that develop. Weigh the information and alternatives to prioritize decision possibilities. Use this to choose the best alternative. Start to implement the final decision. Actively monitor and review the results and consequences of the decision. Follow this process to both arrive at the best decision in a business re-engineering scenario, and to make you an authority on the rationale for…
Read More
Change Management Experts: Our Children!
Okay, so a few weeks ago I got all excited about the World Economic Forum’s report on the top 10 skills in 2020 vs. those in 2015. I wrote a cerebral and lofty blog about the future of our value to business being who we are, not what we know. That blog crashed and burned. I decided to lighten up and write a just-for-fun piece about the differences in communication styles between Boomers and Millennials and beyond. It was designed to be a game in which commenters created a sentence that would communicate equally to all generations. No one did. Undaunted, I am now looking at this screenshot and am absolutely wowed about resistance to change being futile. Especially when the catalysts for change are our kids! Who Ya Gonna Call? I used to call people I wanted to do business with intending to set up a meeting. I believed…
Read More
Menu