Category: Adaptable Business

Feedback should be a part of every effective business communication. A chief complaint among workers across industries is that feedback is not given at the right time and in the right way to be meaningful and useful.  The annual or semi-annual performance review is inadequate to satisfy self-development and increased productivity. Delivered by the right […]

Situation A business was experiencing a high percentage of past due invoices and needed help streamlining their workflow. With three different ERP systems, the business built up an accounts receivable backlog that included a high number of disputed invoices. The processes they were using were inefficient and resulted in collection disputes. Actions Implemented AR management […]

For months I’ve been on the phone almost every day with business executives around the world in virtually every industry. It seems there are 3 business groups affected differently by the pandemic:   Those who have seen an increase in demand because their goods and services has increased due to the pandemic.  For example, anyone involved […]

Much has been written about the precautions that are necessary for workers returning.  Some of these topics include  safe distancing, masks, desanitizing, proper ventilation, rotation times for lunches and breaks, etc. I will provide links at the end of this article that gives details for these pertinent points. However, what isn’t being talked about is […]

The business climate remains nebulous. Lockdowns are ending and re-starting. COVID cases are rising, falling, steady, and everywhere in between. People remain confused, fearful, and unsure about what the future will bring for their families, their homes, and their loved ones. It’s never been more critical for leadership to step up as businesses begin to […]

Things are definitely different and big changes are in the air. But do not despair We are about to close the book on 2019 and open up on 2020. Somehow, the symmetry of the number gives it a special feel. Indeed, all of us are quite aware that these are “special” times and just about […]

I recently saw a TED talk where a well-known organizational behavior expert pushed my button. As a management consultant, his presentation made a lot of sense…not only for business but also for our complex, modern times. Yves Morieux rightly pointed out (in my opinion) that we are all drowning in complexity. His main contention is […]

Change is a resource hog. It involves time, money, people, strategy, risk, leadership, training, courage, commitment and governance. Picture each of these as a big boulder, in a big pile, burying and crushing the life out of your mission to become an adaptive and agile organization. To transform your organization, you have to remove each […]