Our MetaExpert, Ron, had a client who was a $15 billion global power leader that designs, manufactures, sells, and distributes its product and related technology around the world. The client had a major issue with unexpected air freight costs into several of its offshore plants. They brought Ron on board to analyze the situation and recommend and implement solutions. He felt the air freight was symptomatic of the actual root cause and suggested utilizing a seven-step problem-solving process to get to the root cause.
Ron’s goals for this client were to:
- Get to Root Cause investigation and action.
- Implementation of Key Performance Indicators so that he could measure improvement.
- Improve forecast calculating and provide for the maintenance of systems.
- Improve inventory accuracy and material flow processes.
- Improve supplier communication and relationship management internally within the organization.
- Achieve budgeted expense control through process control.