Executive Blog

Evaluating Indirect and Direct Factors for I.40 ROI
“Think of the tangential benefits from the Space Program” In July, the World celebrates the fantastic Journey that Apollo 11 performed in 1969 when the first men were sent to orbit the Moon. Just think of what has happened as a result of the single-minded goal of putting a man on the Moon. At that time, the total computing power needed for that effort was less than the computing power of a smartphone. The main computers that powered the Apollo 11 mission were the size of four refrigerators!  Most likely, the majority of us don’t remember the protests at the spending ($40 billion for the entire 12 years of the NASA Man-on-the-Moon project), but looking back, just look at the unforeseen benefits of the digital age. Technology has shown itself to have the capacity of producing exponential ROI …in hindsight. The Investment of Industry 4.0 When considering the important investment…
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excavators construction quality control
Situation A building and construction company brought MetaExpert Alan onboard to help sort out operational and logistical inefficiencies regarding the construction of metal structures. The company was facing a 100% sorting and rework rate of their products after manufacturing. In addition, as a result of the focus on inspection after product completion, rather than during production, deliveries were delayed. Actions To remedy the construction company’s quality control issues and delivery delays, Alan took the following measures: Reviewed with the team all applicable specifications to ensure all employees understood the requirements Deployed the requirements to Key Process Control Parameters, not just final quality control Developed the processes to be robust according to the requirements Implemented control plans Audited process parameters and key characteristics, not just final goods Results Through his initial assessment, Alan was able to determine that a lack of communication and too many “experts in the room” was a…
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Automotive Giant Back on Top with MetaExpert Help
Situation A multi-billion-dollar tier 1 company became involved with a customer regarding a safety issue in which the customer was accusing the supplier to be at fault, thus revoking all 3 supplier manufacturing site locations for Q1.  This put the tier one supplier on new business hold and at risk of losing additional business they had plus additional quoting of new business opportunities. The company reached out to MetaExpert Jack for his APQP Process understanding, Advanced Critical Chain / Critical Path Methods knowledge, 5S and Standard Work expertise.  Actions Jack guided the organization to meet the challenge and improved productivity and facilitation of quality training and awareness. A collaborative cross-functional team of production, purchasing, engineering, and management was formed and led through a decisive 1-year plan, which involved the customer. This allowed for all key milestones to be met such that Q1 customer endorsement letters and Q1 site certifications were…
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War for Talent
Terms like innovation, transformation, and re-inventing are all common management jargon and aspirations. With the amazing new technologies transforming business models and the way businesses are planning for the future, there is a constant battle hunting for and recruiting talent that can bridge the gap between what was and what is needed to stay competitive. Note that talent does not necessarily mean a singular person. In fact, it is very difficult to find all the qualities needed to fit the definition of “Top Talent” in just one single person. Many think the War for Talent is all about technical capabilities such as computer engineers, software developers, and specialists in artificial intelligence. While this is partially true, there is an even more pressing need: Talent that can understand not only what new technology is MOST appropriate for helping to re-invent the company but also how to implement the changes necessary. Over…
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Excess Freight
Situation Our MetaExpert, Ron, had a client who was a $15 billion global power leader that designs, manufactures, sells, and distributes its product and related technology around the world. The client had a major issue with unexpected air freight costs into several of its offshore plants. They brought Ron on board to analyze the situation and recommend and implement solutions. He felt the air freight was symptomatic of the actual root cause and suggested utilizing a seven-step problem-solving process to get to the root cause.  Ron’s goals for this client were to: Get to Root Cause investigation and action.Implementation of Key Performance Indicators so that he could measure improvement.Improve forecast calculating and provide for the maintenance of systems.Improve inventory accuracy and material flow processes.Improve supplier communication and relationship management internally within the organization.Achieve budgeted expense control through process control. Actions To get to the root cause, Ron dove into the…
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Major Retailer
Situation MetaExpert Daniel served as Project Manager to a well-known clothing manufacturer and retailer with over 1,1000 stores located on 3 continents. Daniel’s proven expertise was key to substantial cost savings and process improvements. Actions A key part of Daniel’s role in overhauling this Major Retailer’s logistics process was to provide the initial kick off strategy guidance to Executive Management. Thanks to his track record of operational excellence, Daniel’s first step was to conduct due diligence with internal and external resources to capture the “AS IS” state of logistics operations. He then created a Work Breakdown Structure for the Project Plan to realize the “TO BE” state.  Once Daniel had determined the end-goal for this Major Retailer’s logistics, he: Developed, monitored, and controlled the Project Plan Conducted a weekly status update meeting with the Executive Management team Created and administered RFI. Created RFP, disseminated, crafted scorecard, and scored RFP responses…
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MetaExpert Holly Helps a Call Center Go Lean for Big Savings
Our MetaExpert, Holly, gets it done! See how she used her expertise in lean methodology and value stream analysis to bring big savings to a call center. Situation A call center was nearing the end of their State contract, with only 1 year remaining. The scope of the contract represented 20% of health insurance members. Actions MetaExpert Holly implemented a Value Stream Analysis to identify areas of waste within the call center that were a detriment to customer satisfaction, costing the organization money, and slowing down their processes. Holly’s analysis revealed that:  85% FCR resulted in activities having to be routed to multiple areas within the organization.  1/6 of these activities aged longer than 30 days resulting in significant member dissatisfaction.  Several projects were underway within claims escalations, but none would solve the root cause.  Waste in the process included up to 35% misrouting, and 25% first pass yield costing…
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Winning the War for Talent by Training from Within
The war for talent is all too real. Everyone is talking about the difficulty in filling positions that didn’t even exist a few years ago. There has been much finger pointing, such as the inability of the American Educational system to anticipate and train for needed jobs. Moreover, there are many complaints about the lack of critical thinking skills in most University graduates. But most companies don’t have the time to just finger-point when they need to make things happen and not just complain. “Recycling our experienced “top talent” seems to be an important intuitive step” New technologies come, morph, and disappear; and finding specific expertise for a particular solution can be difficult given the fact that “top talent” presupposes an existing level of expertise as well as a hands-on experience for that “right person” to plug into the new system. Supply and demand for “plug-in experts” drive up the…
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Contract Strategic Plans
Situation A global provider of Aerospace products headquartered in Chicago, IL, needed help developing a furniture Contract Strategic Plan (CSP) as the company approached the expiration of their current contracts. The company was concerned with the following: Fixation with going offshore to take advantage of perceived pricing advantages. Multiple suppliers spread across enterprise. Design & install costs vary by supplier. No formal governance process and lack of budgeting tools. Actions To help the company address their concerns, MetaExpert Tino led a cross-functional team to develop a CSP that included Defining Contract Objectives and goals, building a service delivery model, creating requirements aligned with objectives, defining the procurement strategy, and outlining the RFP structure. Tino helped the team define the evaluation criteria which included: Establishing furniture goals and objectives including best overall value, forward-thinking compliant system, and highly-effective integrated program for end users. Conducting extensive market research to alleviate concerns regarding…
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The Situation John, a MetaExpert was hired by the U.S. Air Force to help tackle the lack of concrete processes for conducting medical physicals which were causing inconsistent patient care. Prior to John’s arrival, the Air Force was providing inconsistent patient care resulting in long wait times for patients to be seen by providers. In addition, key information was being missed during appointments which caused the need for additional appointments. Outcome John led the Air Force project team through mapping their current “AS IS” processes in several functional areas and developed standardized processes where none existed. He implemented the Lean methodology to reduce excess waste in the existing processes. John made recommendations for future projects and the team was able to see immediate results with some of the “quick wins” John implemented. John’s expertise in Lean, Six Sigma, leadership, process mapping (Visio), waste reduction, and ability to implement quick wins…
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