Executive Blog

excavators construction quality control
Situation A building and construction company brought MetaExpert Alan onboard to help sort out operational and logistical inefficiencies regarding the construction of metal structures. The company was facing a 100% sorting and rework rate of their products after manufacturing. In addition, as a result of the focus on inspection after product completion, rather than during production, deliveries were delayed. Actions To remedy the construction company’s quality control issues and delivery delays, Alan took the following measures: Reviewed with the team all applicable specifications to ensure all employees understood the requirementsDeployed the requirements to Key Process Control Parameters, not just final quality controlDeveloped the processes to be robust according to the requirementsImplemented control plansAudited process parameters and key characteristics, not just final goods Results Through his initial assessment, Alan was able to determine that a lack of communication and too many “experts in the room” was a major contributor to the…
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Industry 4.0 Factors That Will Contribute to Increasing ROI
According to a study done by the World Economic Forum in May 2018, ROI on Industry 4.0 projects can vary widely. For example, industry leaders (which tend to be larger by revenue) can achieve productivity gains of about 70%. Small to Medium-Sized Enterprises (SMEs) are more likely to see gains of approximately 30%. Regardless of your organization’s standing in the industry, certain factors can help maximize the ROI of Industry 4.0 projects. Strong Executive Leadership. A successful journey to Industry 4.0 requires strategic vision and alignment across all parts of the organization. This is what makes having a comprehensive Business analysis of the entire company an important first step in the transition to I-4.0 This study must originate at the top of the organization. Leaders should frequently and authentically voice their support for achieving Industry 4.0, not only through organization-wide communication but also through the allocation of resources and the…
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Automotive Giant Back on Top with MetaExpert Help
Situation A multi-billion-dollar tier 1 company became involved with a customer regarding a safety issue in which the customer was accusing the supplier to be at fault, thus revoking all 3 supplier manufacturing site locations for Q1.  This put the tier one supplier on new business hold and at risk of losing additional business they had plus additional quoting of new business opportunities. The company reached out to MetaExpert Jack for his APQP Process understanding, Advanced Critical Chain / Critical Path Methods knowledge, 5S and Standard Work expertise.  Actions Jack guided the organization to meet the challenge and improved productivity and facilitation of quality training and awareness. A collaborative cross-functional team of production, purchasing, engineering, and management was formed and led through a decisive 1-year plan, which involved the customer. This allowed for all key milestones to be met such that Q1 customer endorsement letters and Q1 site certifications were…
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War for Talent
Terms like innovation, transformation, and re-inventing are all common management jargon and aspirations. With the amazing new technologies transforming business models and the way businesses are planning for the future, there is a constant battle hunting for and recruiting talent that can bridge the gap between what was and what is needed to stay competitive. Note that talent does not necessarily mean a singular person. In fact, it is very difficult to find all the qualities needed to fit the definition of “Top Talent” in just one single person. Many think the War for Talent is all about technical capabilities such as computer engineers, software developers, and specialists in artificial intelligence. While this is partially true, there is an even more pressing need: Talent that can understand not only what new technology is MOST appropriate for helping to re-invent the company but also how to implement the changes necessary. Over…
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Excess Freight
Situation Our MetaExpert, Ron, had a client who was a $15 billion global power leader that designs, manufactures, sells, and distributes its product and related technology around the world. The client had a major issue with unexpected air freight costs into several of its offshore plants. They brought Ron on board to analyze the situation and recommend and implement solutions. He felt the air freight was symptomatic of the actual root cause and suggested utilizing a seven-step problem-solving process to get to the root cause.  Ron’s goals for this client were to: Get to Root Cause investigation and action.Implementation of Key Performance Indicators so that he could measure improvement.Improve forecast calculating and provide for the maintenance of systems.Improve inventory accuracy and material flow processes.Improve supplier communication and relationship management internally within the organization.Achieve budgeted expense control through process control. Actions To get to the root cause, Ron dove into the…
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Major Retailer
Situation MetaExpert Daniel served as Project Manager to a well-known clothing manufacturer and retailer with over 1,1000 stores located on 3 continents. Daniel’s proven expertise was key to substantial cost savings and process improvements. Actions A key part of Daniel’s role in overhauling this Major Retailer’s logistics process was to provide the initial kick off strategy guidance to Executive Management. Thanks to his track record of operational excellence, Daniel’s first step was to conduct due diligence with internal and external resources to capture the “AS IS” state of logistics operations. He then created a Work Breakdown Structure for the Project Plan to realize the “TO BE” state.  Once Daniel had determined the end-goal for this Major Retailer’s logistics, he: Developed, monitored, and controlled the Project Plan Conducted a weekly status update meeting with the Executive Management team Created and administered RFI. Created RFP, disseminated, crafted scorecard, and scored RFP responses…
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MetaExpert Holly Helps a Call Center Go Lean for Big Savings
Our MetaExpert, Holly, gets it done! See how she used her expertise in lean methodology and value stream analysis to bring big savings to a call center. Situation A call center was nearing the end of their State contract, with only 1 year remaining. The scope of the contract represented 20% of health insurance members. Actions MetaExpert Holly implemented a Value Stream Analysis to identify areas of waste within the call center that were a detriment to customer satisfaction, costing the organization money, and slowing down their processes. Holly’s analysis revealed that:  85% FCR resulted in activities having to be routed to multiple areas within the organization.  1/6 of these activities aged longer than 30 days resulting in significant member dissatisfaction.  Several projects were underway within claims escalations, but none would solve the root cause.  Waste in the process included up to 35% misrouting, and 25% first pass yield costing…
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Winning the War for Talent by Training from Within
The war for talent is all too real. Everyone is talking about the difficulty in filling positions that didn’t even exist a few years ago. There has been much finger pointing, such as the inability of the American Educational system to anticipate and train for needed jobs. Moreover, there are many complaints about the lack of critical thinking skills in most University graduates. But most companies don’t have the time to just finger-point when they need to make things happen and not just complain. “Recycling our experienced “top talent” seems to be an important intuitive step” New technologies come, morph, and disappear; and finding specific expertise for a particular solution can be difficult given the fact that “top talent” presupposes an existing level of expertise as well as a hands-on experience for that “right person” to plug into the new system. Supply and demand for “plug-in experts” drive up the…
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Contract Strategic Plans
Situation A global provider of Aerospace products headquartered in Chicago, IL, needed help developing a furniture Contract Strategic Plan (CSP) as the company approached the expiration of their current contracts. The company was concerned with the following: Fixation with going offshore to take advantage of perceived pricing advantages. Multiple suppliers spread across enterprise. Design & install costs vary by supplier. No formal governance process and lack of budgeting tools. Actions To help the company address their concerns, MetaExpert Tino led a cross-functional team to develop a CSP that included Defining Contract Objectives and goals, building a service delivery model, creating requirements aligned with objectives, defining the procurement strategy, and outlining the RFP structure. Tino helped the team define the evaluation criteria which included: Establishing furniture goals and objectives including best overall value, forward-thinking compliant system, and highly-effective integrated program for end users. Conducting extensive market research to alleviate concerns regarding…
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workplace pessimism
Pessimism is defined as a belief that the bad in the world overwhelms the good. The pessimist lacks both confidence and hope for themselves and for others. This type of mindset in your small company negatively affects management and other workers. The results of allowing pessimistic attitudes to prevail can cost your business clients and profits. Low Energy A result of pessimism is low energy. The employee does not believe it is possible to achieve a great deal, so they do not get excited about their work. According to TMS Global, a negative cycle ensues in which the person tells themselves nothing will go right, which makes him less likely to make an effort, leading to even more negative self-speech and less-positive results. When energy is low among one or more staff members, it is difficult to get projects completed. Managers must focus on counteracting pessimistic beliefs in order to…
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