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Feedback should be a part of every effective business communication. A chief complaint among workers across industries is that feedback is not given at the right time and in the right way to be meaningful and useful.  The annual or semi-annual performance review is inadequate to satisfy self-development and increased productivity. Delivered by the right […]

Once upon a time, I attended a training session that my company had arranged for all managers at its various sites.  The company made a smart decision to hire a third-party trainer, who traveled to each site in order to ensure consistency of the training and messaging.  While introducing herself at my session, our trainer […]

Situation MetaOps™ always prides itself on bringing in the best talent assisting our broad portfolio of satisfied clients across several industries developing and implementing operational excellence procedures. A newly onboarded MetaExpert™ will continue to bring further success based on their experience assisting an internationally recognized aerospace solutions provider experiencing delays, product flaws, and several inefficiencies. […]

Situation A government entity handling legal administrative affairs was experiencing a high amount of process latency admitting cases, their respective plaintiff and defendant team intake, and was internally experiencing a lack of interdepartmental communication leading to several departments working on particular stakeholder objectives at the same time resulting in respective process waste. Our MetaExpert worked […]

People don’t buy cars. They buy Nissan Altimas.  People don’t buy smartphones. They buy Apple iPhones.  People don’t buy shoes. They buy Nike Air Jordans.  People don’t buy products. They buy brands.  What Is a Brand? A brand distinguishes you from your competitors. It is your identity. It affects everything your organization does. It builds […]

It’s a new year, your company has new priorities, and it’s time to get to work on new improvement initiatives.  That means putting together new teams, sending out the invites, and holding kickoff meetings.  But have you ever noticed that in many of those meetings, it’s the same people sitting around the table?  In several […]

Situation A carpet manufacturer was receiving complaints from clients regarding changes in color. The manufacturer makes vinyl carpet for pontoon boats. They needed help finding out why the color change was taking place, and how to solve the problem. Actions: MetaExpert Richard was called to help test and analyze the uv stability of the fabrics. […]

Situation A business was experiencing a high percentage of past due invoices and needed help streamlining their workflow. With three different ERP systems, the business built up an accounts receivable backlog that included a high number of disputed invoices. The processes they were using were inefficient and resulted in collection disputes. Actions Implemented AR management […]

Social distancing, masks, contact tracing, close contacts, and quarantining are all new and frequent words in the manufacturer’s lexicon in the current pandemiconomy. COVID has presented a whole new way to work and interact with each other in the workplace. The novelty of a virtual workplace does not work in manufacturing. There is no way […]