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Changing the World One Process Improvement at a Time
Ron Emory is a Continuous Improvement Consultant, Author, and Entrepreneur, and we’re proud to have him on our team of MetaExperts. Ron was recently highlighted on Supply Chain Gamer Changer as a leader in the supply chain process improvement industry. One of the things that make Ron unique is his background. Ron has traveled the world doing what he loves. “I have flown over four million miles, been on every continent but Antarctica, stayed in a hotel nearly 3500 nights. So, I guess that qualifies me as a “road warrior” but it really has been a fun ride and fun life.” He went from permanent roles as VP of Supply Chain to VP of Operations to consulting to owning and operating his own business. Although he is a leading expert in process improvement, he doesn’t hold a degree in Industrial Engineering like many of his contemporaries. Ron holds a liberal…
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Process Improvement - Construction Heavy Duty Equipment Company
Situation MetaExpert Brunno employed his process improvement acumen to aid a construction heavy duty equipment company with inefficiencies in their paint shop production. The paint shop was experiencing a period of growth and needed to adjust operations to accommodate the increase in daily production with limited time and the existing shop-floor team. High level of diversity for the parts painted, using two colors. Actions Brunno carefully observed the paint shop process and initiated the following actions to increase productivity: Reorganized layout of paint equipment.Studied the best way to paint the parts in the paint booth, looking to match the color, the size, and the time spent to paint any one part. Mapped the flux of parts throughout the shift and streamlined their sequence. Brokedown paint sequence and elaborated on the process sheet.Trained the paint shop operators regarding the new process. Increased shift by 1 hour to reach the production goals without hiring additional…
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Alignment Process Mapping
Alignment diagrams by themselves do much more than present a linear flow of activities. Buried in the process are various levels of analysis and strategies. Indeed, Aligned process mapping defines the “engineered customer and company experience.” The company wants its customers to have a great experience to the point that they will recommend the company to friends and acquaintances. With the power of social media, complete strangers can gain important insights and referrals from others. This fact can be a double-edged sword because bad experiences are also prone to revelation to the general populace of potential customers. Benefit 1. Empathy Analyzing processes, what they are supposed to do requires an examination of the human reactions along the chain of events. At each touchpoint are human beings (although this is changing for the worse, in my opinion.) For example, technology is supposed to speed things up and improve communication processes. Enter…
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RFP Response From the Reviewer Perspective
Chaz Ross-Munro made some important observations in her article on things to avoid when responding to an RFP. Ms. Ross-Munro starts out by placing the RFP in the context of the review process. “Imagine reviewing 20 technical Request for Proposal (RFP) responses that are more than 50 pages each. You’ve now stepped into the shoes of the average selection committee member reviewing more than 1,000 pages of material from various firms.” The implication of this context is to make it easier for reviewers to easily review your offering and quickly assess why your response makes your case.  To help others shape their RFP response to the realities of the receiving end of the process, Ms. Ross-Munro offers up the following suggestions: 1. Avoid Unnecessarily long responses Don’t: give a wordy response or narrative that drags on. Be as succinct as possible. Keep in mind that you should try to meet the needs of the reviewers…
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