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The Situation John, a MetaExpert was hired by the U.S. Air Force to help tackle the lack of concrete processes for conducting medical physicals which were causing inconsistent patient care. Prior to John’s arrival, the Air Force was providing inconsistent patient care resulting in long wait times for patients to be seen by providers. In addition, key information was being missed during appointments which caused the need for additional appointments. Outcome John led the Air Force project team through mapping their current “AS IS” processes in several functional areas and developed standardized processes where none existed. He implemented the Lean methodology to reduce excess waste in the existing processes. John made recommendations for future projects and the team was able to see immediate results with some of the “quick wins” John implemented. John’s expertise in Lean, Six Sigma, leadership, process mapping (Visio), waste reduction, and ability to implement quick wins…
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Six Sigma
MetaExpert, John, leveraged his expertise and experience with Lean, Six Sigma, process mapping, waste reduction, and quick wins to overhaul poor performance and low customer service rates in a large company in the warehouse and logistics space. He tackled slow processing times, low throughput, inventory inaccuracies, and customer order discrepancies. Outcomes John implemented automation best practices, increased volume, and decreased costs across the board. He redesigned a more efficient floor layout, implemented conveyor systems which eliminated linear foot movement and increased throughput time, and maximized automated pick systems. He employed barcode technology, thermo labels, and integrated systems which maximized efficiencies across the warehouse. In addition, he eliminated batch methodology which enabled the company to complete orders in real time. Not only did John transform these functions leading to a cost savings between $40-$60 million, his expert actions improved quality and accuracy to the customer, bumping customer satisfaction to nearly 99%.…
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Organizational Behavior
I recently saw a TED talk where a well-known organizational behavior expert pushed my button. As a management consultant, his presentation made a lot of sense…not only for business but also for our complex, modern times. Yves Morieux rightly pointed out (in my opinion) that we are all drowning in complexity. His main contention is that we spend way too much time doing, undoing, redoing in isolation. Even with the marvelous new technologies, we seem to be less productive and much more unhappy with our jobs. Basically, our organizational behavior is broken. Morieux felt the reason why so many workers are becoming disengaged is their frustration with burdens of complexity and the lack of job satisfaction due mainly to the need for a new way of structuring how we do business.   Traditional management theory expounds that companies need structures that clearly define the departmentalization of processes with specific job…
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